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3mc Business Continuity Plan – COVID – 19

20th Mar 2020

3mc has been monitoring the situation regarding the coronavirus outbreak along with the advice set out by the UK Department of Health. 3mc is regulated by the Financial Conduct Authority (FCA) and as part of our responsibilities under the FCA, we have a Business Continuity Plan (BCP) which has been tested and is fit for purpose as and when the need arises.

Within the 3mc Business Continuity Plan, there are 3 key areas that we have detailed below which will be applicable to all 3mc customers.

  • Over the last 2 weeks, we have tested the ability for all 3mc computer equipment to be used remotely by all 3mc team members.
  • Over the last 2 weeks, we have tested the ability for all 3mc geographic telephone numbers to be answered remotely by the relevant 3mc team member.
  • Over the last 2 weeks, we have contacted all 3mc suppliers to include lenders to establish their protocols for continuity of business.

From Friday 20th March we have executed our ‘working from home’ protocol.

3mc will continue to monitor the latest government advice and will review and update our policies and plans in line with this advice including updating our customers as and when required.

3mc would like to thank you all for your continued support and we wish you and your families good health during this unprecedented time.
For further information visit the 3mc website or call the specialist mortgage desk on 0161 962 7800.

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