3mc Business Update
25th Mar 2020
3mc has been monitoring the situation regarding the coronavirus outbreak along with the advice set out by the UK Department of Health. 3mc is regulated by the Financial Conduct Authority (FCA) and as part of our responsibilities under the FCA we have a Business Continuity Plan (BCP) which has been tested and is fit for purpose as and when the need arises.
Within the 3mc Business Continuity Plan there are 3 key areas that we have detailed below which will be applicable to all 3mc customers.
- Over the last 2 weeks we have tested the ability for all 3mc computer equipment to be used remotely by all 3mc team members.
- Over the last 2 weeks we have tested the ability for all 3mc geographic telephone numbers to be answered remotely by the relevant 3mc team member.
- Over the last 2 weeks we have contacted all 3mc suppliers to include lenders to establish their protocols for continuity of business.
From Friday 20th March we have executed our working from home protocol.
3mc will continue to monitor the latest government advice and will review and update our policies and plans in line with this advice including updating our customers as and when required.
3mc would like to thank you all for your continued support and we wish you and your families good health during this unprecedented time.
For further information visit the 3mc website or call the specialist mortgage desk on 0161 962 7800.
The main 3mc telephone number (0161 962 7800) has now been diverted to all 3mc home working team members. If for any reason you are unable to connect then please email firstname.lastname@example.org and a member of the team will call you back. Currently, the new phone system has not connected for under 2% of all incoming calls.
For all cases being processed, we are working within our standard service level agreements. If you are unable to connect via 0161 962 7800 then email email@example.com with the 3mc case reference number and a member of the team will call you back. All 3mc lender onsite underwriters are still processing all 3mc cases albeit remotely.